AT-ELBOW SUPPORT

Invenio’s specialist support team provides a flexible support model for our customers. By using time-block approach, we make our CATIA, ENOVIA, DYMOLA, 3DVIA specialists available to work on-site and help maximise your investment in Product Lifecycle Management solutions from Dassault Systemes.

Invenio’s at-elbow support also extends to:

• User questions and "How-to" guidance
• Troubleshooting user errors
• Methodology development
• Advanced installation and integration assistance
• Network installation
• Multiple versions of CATIA installed on the same workstation
• Packaging for deployment
• Unattended installations
• WebEx (desktop sharing / screen sharing) assistance for any issue, DEFECT or NON-DEFECT